Refund & Privacy Policy

Policies & Guarantee 🌿

At WildWood Witch, my priority is your satisfaction and peace of mind. I strive to provide personalized services that resonate deeply with you and support you on your journey. To ensure transparency and trust, I’ve established the following policies:

Spell Casting Policy

When you invest in a spell, I commit to putting my full intention and dedication into your working. However, I understand that sometimes additional energy alignment may be needed. That’s why I offer one complimentary recast of your spell 30 days after the initial casting, should it be necessary to strengthen or redirect the energy.If, after the recast, you do not experience the desired results within 60 days, I offer a money-back guarantee to ensure your trust and satisfaction. This guarantee is my commitment to providing genuine and effective spell work for all my clients.

Tarot Reading Policy

For every tarot reading, I aim to provide clear and insightful guidance tailored to your situation. After receiving your initial reading, you are entitled to one free follow-up question to seek further clarification on the topic discussed.If, after receiving your follow-up insights, the reading does not resonate or bring clarity within 60 days, you can request a money-back guarantee. This policy is designed to give you confidence in the guidance you receive and ensure you find value in every reading.

Refunds & Satisfaction Guarantee

My money-back guarantee applies under the following conditions:For Spell Castings: If you do not experience results within 60 days following a recast, you may request a full refund.For Tarot Readings: If the guidance provided does not resonate within 60 days following the free follow-up question, you may request a refund.To initiate a refund or request a recast, please contact me with the details of your concern, and I will gladly assist you. Your journey is important to me, and I am committed to providing services that genuinely support your growth and well-being.

Privacy & Your Information

Effective date: 31 October 2026

Who handles your information

WILDWOODWITCHBYFREYA LTD, trading as Wildwood Witch by Freya, is responsible for your personal information. Contact: freya@wildwoodwitchbyfreya.com; 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

What I use and why

I receive your contact details, order and payment information, messages, and information supplied for your readings or castings. Historic order information may also come from Etsy.

Orders and enquiries: I use relevant details to answer requests, provide services and handle refunds.

Business administration: I keep necessary tax and accounting records to meet legal obligations and provide reliable customer service, security and resolve disputes, balanced against your rights.

Marketing: I use your contact details to send newsletters and offers where you have given consent, or where a permitted electronic-marketing exception applies. An unsubscribe does not prevent necessary order or privacy-request correspondence.

Privacy requests: I use necessary information to meet my legal obligations and respect your choices.

Details needed to fulfil an order are required for that service. Marketing subscription is optional.

As per GDPR Article 9, please do not share sensitive details regarding health, gender, sexual-orientation, criminal activity, religious or political beliefs. If you share sensitive information it will be automatically deleted and not processed.

Providers and overseas processing

I use relevant information with global providers of: ecommerce hosting, checkout and payment processing; email delivery, marketing and customer support; cloud storage, document creation and service administration.

You can contact me for information about the safeguards applicable to your information and how to obtain a copy, subject to necessary redactions.

Retention

Order and accounting records: I retain the information needed for tax and company accounting records for six years from the end of the relevant company financial year.

Customer messages, readings, casting materials and associated drafts: I normally retain service-related information, including relevant names, dates of birth and personal intentions, for three years after completion of the service to support follow-up enquiries and recast requests. Where specific information is needed for a legal obligation, I retain only what is necessary for as long as that need continues.

Marketing profiles and permission records: I keep your marketing contact details while you remain subscribed and there is a valid basis for contacting you, subject to periodic review. After you unsubscribe, I retain only the information needed to honour your choice.

Privacy-request records: I keep a limited record of a request, the response and action taken for three years after closure, to demonstrate compliance and handle related follow-up.

Backup copies: Information removed from active systems may remain in restricted backups until those copies are overwritten or expire under the relevant backup cycle. Deletion Request Records: I retain a minimal do-not-contact record to prevent renewed marketing. Following a deletion request, I explain any necessary retention and its justification.

Website and email activity

I use cookies and similar technologies to operate my website, understand how it is used, and measure and improve marketing. Some technologies are provided by services that support my website and advertising.

My marketing emails may record whether an email is opened, which links are clicked, and purchases from my website. I use this information to understand engagement and improve the relevance of future emails. You can unsubscribe from marketing emails using the link in each message.

I use information about your engagement with my emails, such as recorded opens and link clicks, to group subscribers and help decide which marketing messages to send. These groups may update automatically as your engagement changes.

You can object to the use of your information for direct marketing, including related profiling, at any time by contacting me. You can also stop marketing emails using the unsubscribe link in each message.

Your rights

You may request access, correction, deletion, or restriction of the information I hold about you. You may withdraw consent and ask to be excluded from direct marketing at any time.

Contact freya@wildwoodwitchbyfreya.com if you have any questions or requests about your data.